You may return most new, unopened items, within 20 days of shipping for a refund less 10% restocking fee. Return shipping costs are the responsibility of the customer. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).You should expect to receive your refund within 10-14 days after your item has been returned to us.
To return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will approve the return and notify you via e-mail of your refund once we have received and processed the returned item.
Special orders and custom orders of non-stocking items cannot be returned or refunded. Special colors or custom made boxes and post powdered coated or fabricated to certain specifications cannot be refunded or returned.
We ship most Box Design Products FREE within most areas of the United States and *Canada via FEDEX Ground and in some cases UPS or USPS. The customer is responsible for taxes and duties for Canada and any other international destinations.
Note there are restrictions on some products and some products cannot be shipped to international destinations.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.