You may return most new, unopened items within 20 days of shipping for a refund, less 10% restocking fee. Return shipping costs are the responsibility of the customer.
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll approve the return and notify you via e-mail of your refund once we've received and processed the returned item.
Special Orders, and Custom orders of non stocking items cannot be returned or refunded. Special colors, or custom made boxes and post powdered coated or fabricated to certain specifications cannot be refunded or returned.
We ship most Box Design Products FREE, within most areas of the United States and *Canada via UPS Ground and in some cases, USPS. The customer is responsible for taxes and duties for Canada and any other international destinations.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.